Consumers

You can ask a question or file a complaint with the Commission. ICC staff will help you file your complaint and provide you with the information you need.

Make a Public Comment

Illinois consumers have the option to file a public comment regarding any case being considered by the Commission. Public comments can be submitted the following ways.

Report a Gas Leak

Electric Choice/Plug In Illinois®

Here you can learn about electric competition in Illinois and find out how to choose a supplier and learn about additional ways to conserve energy.

• Electric Choice/Plug In Illinois®
• Customer Complaint Statistics
• Electric Choice Basics
• Local Government Electric Aggregation

Natural Gas Choice

In Illinois, some residential and small business customers have the option to purchase their natural gas supply from an Alternative Gas Supplier (AGS).

• Natural Gas Choice
• Natural Gas Supplier Information

Financial Assistance Programs

Electric and Natural Gas

• LIHEAP (Illinois Low Income Energy Assistance Program)
• DCEO - 2023 Report on the Results of Operations
• Ameren Illinois Energy Assistance
• ComEd Energy Assistance
• Nicor Gas Energy Assistance
• Peoples Gas Energy Assistance
• DCEO - 2022 Report on the Results of Operations

Telephone

Water

Consumer Intervenor Compensation Fund

Smart Tips Campaigns

• Before switching electric suppliers
• Predatory safety tows
• Water conservation and savings
• Stay cool and save money
• Utility bill assistance
• Consumer assistance
• Downed power line safety
• Before you hire a household goods mover
• How to shut off utilities
• Winter storm power outage
• Safe digging
• Winter energy savings

Energy Efficiency and Conservation

There are several steps you can take to reduce energy usage and cut energy costs for your household or business. Below are links that may help you find help in reducing energy bills by eliminating energy loss and increasing efficiencies.

• EE Opt Out Application Form for Eligible Large Private Energy Customers
• Aqua Aid
• Ameren Illinois Act On Energy
• Center for Neighborhood Technologies
• ComEd - Home Savings
• Elevate Energy – Smarter energy use for all
• Illinois Environmental Protection Agency: Green Tips
• Illinois Home Weatherization Assistance Program
• KeepCool.Illinois.gov
• KeepWarm.Illinois.gov
• Nicor Gas: energySMART
• Peoples Gas: Saving Energy
• US Department of Energy: Consumer
• US Department of Energy: Energy Efficiency and Renewable Energy
• US Environmental Protection Agency: Water Conservation Tips